Frequently Asked Questions
1. Who We Are
- WetBy is not an escort agency, but a premium online platform created to connect consenting adults seeking companionship, entertainment, or intimate experiences. We provide a trusted space where users can promote and discover adult-oriented services that comply with all applicable laws. Focused on discretion, safety, and personal freedom, WetBy empowers individuals to advertise their services and connect with others in a respectful, privacy-focused environment. From sensual massages to spontaneous encounters, our platform offers a wide range of listings tailored to various desires. We are committed to maintaining a secure and responsible space for adults to explore their interests with confidence.
2. Account
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2.1 Who can create an account on WetBy?
We welcome all independent female escorts and transsexual escorts who are at least 21 years old to join our platform. Our mission is to provide a safe, inclusive, and supportive space where individuals can promote their services with confidence and respect.- • A valid email and phone number are required for registration.
- • Accounts are personal and non-transferable to ensure trust and authenticity.
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2.2 How does registration work?
Joining WetBy is simple and straightforward! To create an account, you’ll need to:- • Provide your name, age, phone number, and email.
- • Set a secure password and confirm it.
- • Agree to our Terms and Conditions, which outline your rights and responsibilities.
- • Confirm that you meet all local legal requirements for registration.
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2.3 What are auto-registered accounts?
When a guest user creates a new ad, an account is automatically created for that user. The login details, including a system-generated password, are sent to the email address provided during the ad creation process. Providing a valid email address is mandatory to access the account and manage ads. -
2.4 How can I recover my password?
If you’ve forgotten your password, simply click the option to reset it and follow the instructions provided. You’ll receive an email with steps to securely update your password. Remember, the reset link is valid for 24 hours, so be sure to complete the process within that time. If the link expires, you can request a new one. -
2.5 How do I change my account password?
To change your password:- • Go to the Control Panel.
- • Navigate to "Account Settings".
- • Set a new password, and save the changes.
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2.6 What happens to inactive accounts?
Inactive accounts are automatically deleted if they have no active ads for an extended period. To keep your account active, make sure to maintain at least one active ad. -
2.7 How do I delete my account?
To delete your account, select "Delete Account" from the menu and follow the on-screen instructions. Once deleted, your account cannot be recovered, so please make sure this is the action you want to take.
3. Ads
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3.1 How can I create a new ad?
To create a new ad:- • Click on the "Post an Ad" button.
- • Fill in the required details, including Title, Description, etc.
- • Agree to the terms and conditions and submit your ad for review.
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3.2 How can I renew my ad?
You can renew your ad for free once every 24 hours to keep it active and visible. If you’d like to renew it earlier, you can do so for a small fee to maintain its prominence. -
3.3 What is Auto-Renew?
Auto-Renew is a feature that keeps your ad consistently visible by automatically renewing it and elevating it to the top of standard ads. You can customize the schedule with up to 50 renewals per day, each processed at a small cost. -
3.4 Why is my ad pending review?
Ads may be reviewed to ensure they comply with our policies and maintain the platform's quality. Reviews typically take 12-24 hours. In some countries, ads must be activated with a small fee to be published. If your ad is pending activation, you can choose to activate it instantly for quicker visibility. -
3.5 How can I pause (deactivate) my ad?
To pause (deactivate) your ad:- • Use the "Pause Ad" button in your Control Panel.
- • Paused ads are moved to the "Archived Ads" section.
- • You can reactivate them anytime by clicking the "Reactivate Ad" button in the Archived Ads section.
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3.6 How can I validate my photos?
To validate your photos:- • Use the "Real Photos" button in your Control Panel.
- • Photo validation takes 12-24 hours.
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3.7 Why was my ad removed?
Ads may be removed for various reasons, including the use of VPNs or proxies, false or misleading information, or posting duplicate or non-service-related ads. For a complete list of potential reasons, please check the Terms and Conditions page. -
3.8 How do I edit my ad?
You can edit your ad directly from the ad itself or through the Control Panel. Simply select the ad you wish to edit, make the necessary changes, and save your updates.
4. Funds
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4.1 How can I add funds to my account?
You can add funds securely using a trusted payment provider. Credit and debit cards are accepted, and all payments are processed in USD or EUR. Transactions are safe, fast, and handled directly through your account for maximum convenience and security. -
4.2 Are funds transferable between accounts?
No, funds are tied to the account where they were originally added and cannot be transferred to another account. This policy helps maintain transparency and security for all users. -
4.3 What services can I pay for with funds?
Your funds can be used for a variety of services to enhance your ads and visibility, including:- • Activating ads to make them live.
- • Renewing ads early to keep them at the top.
- • Setting up Auto-Renew for consistent visibility.
- • Purchasing Premium packages for maximum exposure.
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4.4 How do I view my transaction history?
You can view your transaction history in two ways:- • Visit the "Payments" section to see a list of payments made on the payment platform. This includes details such as the date, amount, and transaction ID.
- • Access the "History of Spent Funds" section to review how your funds have been used. This includes details on the service, date, amount, and the option to download the log as a PDF for your convenience.
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4.5 Can I get a refund if I request one?
Yes, refunds are available under certain conditions. You can request a refund within 7 days of purchasing funds, provided the funds remain completely unused. Once any portion of the funds is spent on platform services, the remaining balance becomes non-refundable. Refunds will be processed to the original payment method and typically take 5–10 business days to appear in your account. The exact timing depends on your bank's processing times, as refunds are submitted immediately upon approval. Transaction fees or currency exchange differences from the initial payment are non-refundable. For detailed information and to check eligibility, please refer to our Terms and Conditions page.
5. Security and Privacy
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5.1 How does WetBy protect my personal information?
At WetBy, we take your privacy and security seriously. We implement industry-leading measures to ensure your personal information is always protected:- • All transactions and data exchanges are encrypted using SSL/TLS protocols, safeguarding your information from interception or unauthorized access.
- • Passwords are securely hashed using the SHA-256 algorithm, ensuring they cannot be retrieved or deciphered even in the unlikely event of a breach. Passwords are never stored in plain text.
- • We comply with international data protection regulations, including GDPR, ensuring your rights to data privacy and transparency are respected.
- • Our systems are regularly audited for vulnerabilities, and we employ advanced firewalls and intrusion detection systems to prevent unauthorized access.
- • Access to personal data is strictly limited to authorized personnel and only for legitimate purposes, further ensuring your privacy.
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5.2 Do you have a Privacy Policy?
Yes, we do! Our Privacy Policy explains how we collect, use, and protect your personal information. It’s designed to keep you informed and ensure transparency. For full details, you can review the Privacy Policy on our dedicated page. -
5.3 Do you use cookies?
Yes, we use cookies to make your experience on our platform better and more personalized. Cookies help us remember your preferences and improve site functionality. You’re always in control – you can manage or disable cookies through your browser settings. Just keep in mind that disabling cookies might affect some features on the site.
6. Premium Features
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6.1 What are Premium packages, and how do they enhance my ad?
Premium packages provide enhanced visibility and priority placement for your ad, ensuring it stands out from standard ads. These packages offer:- • Highlighted placement on the homepage, category pages, your ad's city page, and in keyword search results.
- • Priority listing over standard ads to attract a broader audience and maximize exposure.
- • Increased visibility for longer durations, helping your ad perform better.
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6.2 How do I purchase a Premium package?
To purchase a Premium package, follow these steps:- • Go to your Control Panel or your ad page.
- • Click the "Premium" button.
- • Select your desired package and click "Activate Premium."
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6.3 What happens when my Premium package expires?
When your Premium package expires:- • Your ad will revert to standard visibility levels.
- • You will receive an email notification 3 days before expiration.
- • You will receive an email notification on the day it expires.
- • You can renew or purchase a new Premium package at any time.
7. Control Panel
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7.1 What features are available in the Control Panel?
The Control Panel provides a wide range of tools to efficiently manage your account and ads. Some of the key features include:- • Renew and auto-renew ads.
- • Manage Premium packages.
- • View ad statistics and performance metrics.
- • Validate photos and personalize your ads.
- • Access transaction history and manage funds.
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7.2 How do I track my ad performance?
Track your ad performance directly in your Control Panel:- • View total visits, individual post visits, and trends from the past 7 days.
- • Monitor daily visits with data refreshed every hour for accurate insights.
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7.3 How can I personalize my ad?
You can personalize your ad by editing it to showcase your unique offerings and style. Some ways to customize your ad include:- • Choosing specific services you provide from a predefined list or adding unique offerings using custom tags.
- • Including usernames for your social media platforms to connect with your audience.
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7.4 How can I track my funds?
You can track your funds through the "Payments" section and the "History of Spent Funds" section:- • In the "Payments" section, view details of your purchases, including the date, amount, and transaction ID.
- • In the "History of Spent Funds" section, review how your funds have been used, with information about services, dates, and amounts.
- • Download a comprehensive report of your spending history for full transparency.
8. Content Guidelines
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8.1 What type of content is allowed in ads?
Ads should be accurate, respectful, and meet our platform’s standards. Here are some key requirements:- • No illegal activities or content.
- • Accurate descriptions and real photos.
- • Respectful language without hate speech or harassment.
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8.2 What content is prohibited?
The following content is strictly prohibited:- • Illegal activities.
- • Misleading or false information.
- • Offensive language, hate speech, or harassment.
- • Content promoting violence or drug use.
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8.3 How do I ensure my ad complies with guidelines?
To ensure compliance:- • Review our Terms and Conditions page.
- • Follow the content guidelines provided in the Control Panel.
- • Use real and accurate information in your ads.
9. Troubleshooting
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9.1 I’m having trouble logging in. What should I do?
If you’re experiencing login issues:- • Ensure you’re using the correct email and password.
- • On the Login Page, click "Reset it here" next to "Forgot your password?" to start the password reset process.
- • Contact support at
if the issue persists.
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9.2 My ad isn’t showing up. Why?
Possible reasons your ad isn’t visible:- • It’s pending review or was removed for policy violations.
- • You haven’t activate your ad within the required timeframe.
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9.3 How do I change my account email?
Unfortunately, the email address associated with your account cannot be changed. However, you can update other account details, such as your Name:- • Go to the Control Panel.
- • Navigate to "Account Settings".
- • Update your account Name and save the changes.
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9.4 I was charged incorrectly. What should I do?
If you believe you’ve been charged incorrectly:- • Review your transaction history in the Control Panel.
- • Contact our support team at with details of the issue.
- • Provide transaction IDs and any relevant information to expedite the resolution.
10. Additional Information
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10.1 How do I download my transaction history?
To download your transaction history:- • Access the "History of Spent Funds" in your Control Panel.
- • Click the "Download PDF" button to obtain a copy of your transactions.
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10.2 What are the Terms and Conditions?
Our Terms and Conditions outline the rules and guidelines for using WetBy. They cover topics such as account creation, content policies, payment terms, and more. It’s important to review them to understand your rights and responsibilities. You can read the full document on our Terms and Conditions page. -
10.3 What is the Privacy Policy?
Our Privacy Policy details how we handle your personal information, including collection, usage, and protection measures. You can access it on our Privacy Policy page.
11. Information and Support for Visitors
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11.1 Are you an escort agency?
No, we are not an escort agency. We operate as an adult-oriented platform where users can advertise and discover various services. We do not employ or represent any individual advertisers, nor do we dictate how they conduct their professional activities. All interactions are conducted directly between the advertisers and those who contact them, exclusively outside our platform. -
11.2 What should I do if I feel scammed?
If you believe you have been scammed, please gather and send us any evidence, such as screenshots, messages, or payment receipts. Our team will investigate and take appropriate actions, such as banning the advertiser from our platform to prevent further incidents and protect others from being scammed. However, please note that we cannot recover lost funds or intervene in transactions conducted between users. -
11.3 How can I ensure safety when interacting with advertisers?
Since all interactions occur outside our platform, here are some tips to stay safe:- • Verify all details in the advertisement thoroughly before initiating contact.
- • Use only the contact methods provided in the ad to reach out to advertisers.
- • Avoid making advance payments or sharing sensitive personal information.
- • Immediately report any suspicious behavior or fraudulent activities to our support team, along with evidence, so we can take appropriate action to protect others.
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11.4 Can I report inappropriate behavior by an advertiser?
Yes, if you experience or witness inappropriate behavior, you can report it by clicking the "Report" button on the advertiser's profile or ad. Provide as much detail as possible, and our Moderation Team will review the matter promptly.
12. Legal
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12.1 What laws apply to my use of WetBy?
Your use of WetBy is governed by the laws of Spain, as specified in our Terms and Conditions page. Ensure you comply with local laws regarding age requirements and content regulations in your jurisdiction. -
12.2 How do I report illegal activities?
To report illegal activities:- • Use the "Report" button on the offending ad.
- • Contact our support team at with detailed information.
- • Reach out to local law enforcement authorities if necessary.
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12.3 What is the DMCA policy?
We comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, submit a DMCA takedown notice to our support email with the required information. Details can be found in our Terms and Conditions page.
13. Technical
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13.1 Which browsers are supported?
WetBy supports the latest versions of major browsers, including:- • Google Chrome
- • Mozilla Firefox
- • Safari
- • Microsoft Edge
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13.2 Is there a mobile app available?
Currently, WetBy is accessible via mobile browsers on both iOS and Android devices. We are working on developing dedicated mobile applications for enhanced usability in the future. -
13.3 What should I do if I encounter a bug?
If you encounter a bug:- • Report it through the contact form on our website.
- • Provide detailed information, including steps to reproduce the issue and screenshots if possible.
- • Our technical team will investigate and address the issue promptly.
14. Community
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What are the community standards?
Our community standards promote a respectful and safe environment:- • No harassment, hate speech, or discriminatory language.
- • Respect others' privacy and consent.
- • Engage in lawful and ethical behavior at all times.
15. Miscellaneous
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15.1 Are there any fees to join WetBy?
Joining WetBy is free! You can create an account and access basic features without any cost. However, in some countries, posting ads requires a small activation fee. Premium features and additional services are also available for purchase to enhance your experience. -
15.2 Can I use multiple accounts?
No, each user is allowed only one personal and non-transferable account. Creating multiple accounts may result in all accounts being deleted. -
15.3 How do I update my contact information?
To update your contact information:- • Go to the Control Panel.
- • Select "Account Settings".
- • Update your name, phone number, or other contact details and save the changes.
16. Contact
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How can I contact support?
Our support team is here to assist you with any questions or concerns. You can reach us through the following methods:- • Fill out the contact form available on our website for a quick response.
- • Send us an email at , and we’ll get back to you as soon as possible.